Refund policy
SPECIAL ORDER OR PRODUCTION ORDERS
Any special order / production order is and is not subject to cancellation. All special-order materials are non-cancellable, non-returnable, and non- refundable once order has been placed with Tampa Bay Millworks. By placing this order, the customer acknowledges and agrees to the following terms:
1. Commitment to Purchase: The customer is financially obligated to purchase said materials once the order has been confirmed.
2. Lead Times: Estimated delivery or lead times are provided as a courtesy and are subject to change due to manufacturer or shipping delays. The supplier is not responsible for any project delays caused by such changes.
3. Accuracy of Specification: It is the customers responsibility to review and verify all product specifications, dimensions, quantities, and other details before confirming the order.
4. No Returns or Exchanges: Special order items cannot be returned, exchanged, or refunded under any circumstances, including over-ordering or change of mind.
5. Payment Terms: A Full payment is required before the order is placed. Outstanding balances must be paid in full or prior to delivery.
By purchasing this order, you the purchaser agrees to the terms, conditions and releases Tampa Bay Millworks from any liability regarding delays, manufacturer defects or changes in project scope.
STOCK PRODUCT
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@tampabaymillworks.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sales@tampabaymillworks.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at kandi@tampabaymillworks.com.